CounterPal · Privacy policy · Terms

Delete your data

Last updated: 19 October 2026

If you are a shop customer

1. Ask. Ask at the shop, or email privacy@counterpal.co.uk.

2. Tell us:

• your name;
• your mobile number (and email, if you gave one);
• which shop you used.

3. What happens next.

• The shop decides on your request, because it is responsible for your data. If the request reaches us first, we pass it to the shop within 2 working days.
• We may need to check it's really you.
• Your customer record, orders, messages, photos and points are then deleted from CounterPal.
• You'll get an answer within one month.

What is kept.

• Your mobile number or email stays on the do-not-contact list, so you are never messaged again by mistake.
• The shop keeps its till, payment and tax records for 7 years (the law requires 6; its franchise agreement asks for 7). These are on the shop's till, not in CounterPal.
• Copies in database backups are overwritten within 7 days. Backups are only used to recover from a failure.

Deleted anyway, without asking:

• Download photos, after 37 days.
• Message text, after 12 months.
• Your customer record, 2 years after your last order.

Automatic deletion of messages and records is being set up. Until then, they are deleted on request. Photos are already deleted automatically.

Just want the messages to stop?

• Reply STOP to the shop's WhatsApp.
• Tap the stop link in any email.
• Or tell the shop at the counter.

A "no" at one of the Snappy Snaps shops in Putney, Fulham or Wimbledon stops marketing from all three.

If you are a business that connected WhatsApp

• Disconnect any time in the WhatsApp Business app: Settings, Account, Business Platform.
• We stop using your access token straight away, and delete the account IDs and token within 30 days.
• Want it sooner, or a confirmation? Email privacy@counterpal.co.uk. We delete within 30 days of your request and confirm by email.
• We never keep the contacts or chat history Meta shares when you connect.